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Effective August 14, 2026: Royal Mail from ShipStation is temporarily suspended for shipments from the UK to Europe. In the meantime, other European carriers remain available for your UK shipments at this time.

Bazaarvoice continues to investigate the reporting pipeline delays affecting Scaled Insights and downstream Actionable Insights ETL workflows. All data remains secure, and engineering is actively working to resolve the backend partition bottleneck. <1421> Next Update: September 1st, 2026, 1:00 AM CDT If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free) UNITED KINGDOM: 0800 368 0991 (toll free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question CHAT: Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)

Effective August 14, 2026: Royal Mail from ShipStation is temporarily suspended for shipments from the UK to Europe. In the meantime, other European carriers remain available for your UK shipments at this time.

We’re continuing our work to restore the remaining message data affected by this issue. We’ve made further progress across the recovery processes for messages, message edits, and shared files. Validation of the message-edit recovery process has identified additional adjustments needed before restoration proceeds, while preparation and validation for message recovery continue. We’ve also completed additional development work supporting shared-file restoration, including handling for shared channels.Custom retention processing has been re-enabled for affected active workspaces. We’ll continue to provide updates as restoration and validation progress.