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Identified - Bazaarvoice has identified an issue with previously deleted portal reports being sent out. We have implemented a fix and we are monitoring the situation to verify that the issue has been fully resolved. We will provide an update at the designated time below or when new information becomes available.Next Update:August 20th, 2025, 08:00 AM CST[1333]If you have any questions, please contact Bazaarvoice Support via any of the methods included below:PHONE:AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free)UNITED KINGDOM: 0800 368 0991 (toll-free)FRANCE: 08 05 08 94 80 (toll free)GERMANY: 0800 188 8904 (toll-free)REST OF EMEA: +44(0)20 8080 1100, Option 4AUSTRALIA: 1300 089 962 (toll-free)APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4SUPPORT COMMUNITY:Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.CHAT:Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days) Aug 20, 2025 - 05:18 CDT
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Monitoring - We have fixed the issue where a subset of users have may not received e-mail notifications for Whiteboard, Notes and Webinar. We will continue to monitor & provide updates as soon as there is more information to share Aug 22, 2025 - 09:00 PDT
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Bazaarvoice
A subset of users may not receive e-mail notifications for Whiteboard, Notes and Webinar.
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